CDPR admits that it “ignored” the console issue signals from Cyberpunk 2077

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Amid widespread reports of major technical and gaming issues in the PS4 and Xbox One versions of Cyberpunk 2077CD Projekt Red admits that it took “the wrong approach” in development prior to release.

“After three delays, we as the board of directors were too focused on the game’s release,” CDPR joint CEO Adam Kiciński said on a recent conference call regarding issues with the PS4 and Xbox One versions of the game. “We underestimated the scale and complexity of the issues. We ignored the signals that additional time was needed to refine the game on the latest generation of base consoles. This has caused the loss of player trust and reputation we have.” worked through a large part of our life. “

How did it come about that such a marquee title was published in such a condition? A big part of the problem was that we were looking at the next generation PC and performance rather than the current generation [consoles]”Said CDPR board member Michał Nowakowski during the call.” We definitely haven’t spent enough time looking into it. “The COVID-19 pandemic also affected the usual testing plans for the title, CDPR said.” External testers who work for external companies could not test the game from home – they have test centers and when they are not there they cannot work, “said Kiciński.

Although the console version wasn’t widely used before the game was released, CDPR co-founder and CEO Marcin Iwiński said it was simply because “we updated the game on last-generation consoles up to the last minute and we thought.” We’d make it in time. Unfortunately, this resulted in it being passed on to reviewers just a day before it was released, which was definitely too late and the media didn’t get a chance to review it properly. It wasn’t intended, we just fixed the game until the last moment. “

Nowakowski said he did not accuse Sony or Microsoft of approving the game in its current state. “This is definitely on our side. I can only assume that they trusted that we will fix things on release and that this obviously didn’t come together exactly as we planned.”

While CDPR faced a strict schedule for releasing the often-late game last week, Nowakowski insisted that the team felt no “external or internal pressure to start the date – other than the normal pressure that is typical.” any publication. “

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Enlarge /. A Cyberpunk The NPC speaks before his textures are fully loaded onto the console version of the game.

And amid reports of forced overtime in the studio in the weeks leading up to its release, Nowakowski also suggested that simply throwing more developers on the problem would have had no effect. “When it comes to the game’s delivery at any given time, it’s really not about the number of people. It’s not like about 200 people actually help out in the last month.”

Going forward, it seems that these intense work schedules will not continue as the company works on patches after launch. “We are also planning vacations. The people are tired and regardless of the situation and the patches, we will not just continue to work as before. Our people need to rest a bit,” said Kiciński.

Refunds and Patches

In a statement yesterday, CDPR said that players who “were not happy with the game on their console and don’t want to wait for updates” should seek refunds from retailers or digital platform owners. However, in the Q&A, the company made it clear that it has not agreed to any special offers to approve these refunds beyond the sellers’ standard policies.

“Microsoft and Sony have a refund policy for any product that is digitally posted on their store fronts,” Nowakowski said. “These guidelines exist and have always been in place. They are not offered specifically for us. Anyone who has bought a title on PlayStation Network or the Microsoft Store can request a refund, and if this is within certain limits. Usually This refund may be requested in terms of time, usage, etc. Our process here at Microsoft and Sony is no different from any other title posted on any of these storefronts. “

A Microsoft spokesperson told Ars Technica, “We offer refunds on digital game products as part of a consistent and reliable buying experience.” Cyberpunk 2077 on CD Projekt Red. Sony did not respond to a request for comment from Ars Technica.

Microsoft’s digital purchase refund policy considers all sales as final, except under “extenuating circumstances,” and takes into account “a variety of factors such as the time since the date of purchase, the time since the product was released, and the use of the product” when considering whether to approve refunds.

Sony’s policy allows you to refund PlayStation Network games within 14 days of purchase, but only “provided you have not started downloading or streaming”. Exceptions are only made when “the content is incorrect,” and individual reports suggest that Sony generally does not believe an exception is warranted Cyberpunk 2077.

In any case, Iwiński also emphasized that the company “is not encouraging players to return the game; we hope they will give us the opportunity to improve it on old generation consoles … I sincerely hope players do.” can do for Christmas. ” In order to enjoy the game on consoles, the most important updates will of course take place in January and February. So we ask players again to wait humbly – and they will have an even better experience. “

The major updates planned for the next two months should bring the game to a point where “it will be a good, playable and stable game with no glitches or crashes,” said Nowakowski, adding, “We want both improve performance as well as graphic fidelity. “

“The game is currently playable. This can be an important statement as it is not as if the game does not start or is not playable,” answered Nowakowski when asked about the state of the game. “I fully understand that for a lot of people the experience is far from satisfactory – and we acknowledge that – but ‘not playable’ sounds like it won’t start at all, which it doesn’t.”

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